Call Centers Becoming Profit Centers, According to Portrait Software Research
Call Centers Becoming Profit Centers, According to Portrait Software Research
BOSTON, MA–(Marketwire – 10/19/10) – Large business-to-consumer (B2C) organizations are shifting the focus of their call centers to become revenue generators rather than simply answering customer queries or executing transaction requests, according to research findings unveiled today by Portrait Software , a leading provider of customer interaction optimization software and now a part of Pitney …
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