After 37 years, GM tells service icon Mr. Goodwrench to pack up his toolbox
DETROIT (AP) — General Motors is asking Mr. Goodwrench to pack up his toolbox.

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5 Tips for Improving Your Social Customer Service
Maria Ogneva is the Director of Social Media at Attensity , a social media engagement and voice-of-customer platform that helps the social enterprise serve and collaborate with the social customer. You can follow her on Twitter at @themaria or @attensity360 , or …

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